Privacy Policy

Last Updated: January 27, 2026

HyperFix Des Moines Towing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

When you contact us for towing or roadside assistance, we collect information necessary to provide our services. This may include:

• Your name and contact information (phone number, email address)
• Your location and the destination for towing services
• Vehicle information (make, model, year, condition)
• Payment information (credit card details, billing address)
• Insurance information if applicable
• Photos and documentation of your vehicle's condition

We only collect information that is necessary to complete the requested service and fulfill our business obligations.

2. How We Use Your Information

We use the information we collect to:

• Provide towing and roadside assistance services
• Process payments and maintain billing records
• Communicate with you about service requests and updates
• Improve our services and customer experience
• Comply with legal obligations and resolve disputes
• Send occasional service updates or promotional offers (you can opt out at any time)

We will never sell your personal information to third parties for marketing purposes.

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service providers: We may share information with trusted third parties who help us operate our business, such as payment processors or insurance companies.
• Legal requirements: We may disclose information if required by law, court order, or government regulation.
• Business transfers: If our company is sold or merged with another business, your information may be transferred as part of that transaction.
• With your consent: We may share information for other purposes with your explicit permission.

All third parties we work with are required to protect your information and use it only for the purposes we specify.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes using secure payment processing systems, encrypting sensitive data, and limiting access to personal information to authorized personnel only. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records, including vehicle documentation and payment information, are typically kept for several years for business and legal purposes. If you would like us to delete your information, please contact us, and we will honor your request where legally permissible.

6. Your Privacy Rights

You have the right to:

• Access the personal information we have about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page with a new effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

HyperFix Des Moines Towing

612 S 227th St STE 210, Des Moines, WA 98198

Phone: (206) 627-1557

Email: hello@desmoinestowingservice.com